Your information stays yours.

This page explains what information Luna Cuddles collects when you contact us, book a session, or sign up to receive text messages, how we use it, and the choices you have. Last updated September 17, 2026.

Information we collect

Contact details you provide through our website, intake form, phone, text, or booking platform — name, phone number, email address, and city.
Session and intake information — scheduling preferences, session history, and anything you choose to share on our intake form to help us prepare for your session safely and comfortably.
Booking information from our scheduling platform (Bookme), including appointment times and service selections.

How we use your information

To schedule, confirm, and manage your sessions.
To communicate with you by phone, text, or email about your bookings.
To send occasional service announcements, such as new offerings or website updates, to clients we have an existing relationship with.
To maintain accurate records for our own client management.

Text messaging (SMS)

By providing your phone number when booking a session — by phone, text, or through our online booking platform — you consent to receive text messages from Luna Cuddles related to your appointments and, occasionally, service announcements.

Message frequency varies based on your bookings and our communications with you.
Message and data rates may apply, depending on your mobile carrier and plan.
Reply STOP at any time to opt out of text messages.
Reply HELP for assistance, or contact us directly at LunaCuddles0@gmail.com.
We do not sell, rent, or share your mobile number with third parties for their own marketing purposes. Your number is used solely to communicate with you about our services.

How we share information

We do not sell or rent your personal information. We share information only with the service providers that help us run our business — our booking platform, secure client records system, and website hosting provider — solely to schedule and manage your sessions. These providers are only permitted to use your information to help us serve you.

Confidentiality

Discretion is core to what we do. Information you share with us, including anything on your intake form, is kept confidential and is never shared publicly or with anyone outside of operating our business.

Data retention and security

We keep client information only as long as needed to provide our services and maintain accurate records, and we take reasonable steps to protect it from unauthorized access.

Your choices

You can opt out of text messages at any time by replying STOP.
You can ask us to update or delete your information by contacting us directly.

Age requirement

Our services are for adults 18 years of age or older. We do not knowingly collect information from anyone under 18.

Contact us

Questions about this policy or your information? Reach out at LunaCuddles0@gmail.com or 347-699-0887.